Terms and Conditions

Terms and Conditions for online shop and admission tickets at Abbotsford: 

Entrance and Event Tickets

1. Before making a purchase, please carefully review your individual selection to ensure it is correct. Once purchased, tickets or passes cannot be exchanged, refunded, or returned.
2. All entrance tickets are non-transferrable and can only be used by the named individual.
3. The booking reference is confirmation of acceptance of the booking.
4. All visitors entering the House, Chapel & Gardens, and/or Witch Corner must have a valid entrance ticket. You may be asked for a valid ticket at any time during your visit.
5. You will either need to show your printed tickets or email confirmation, with booking reference number, on arrival.
6. We accept no liability for lost tickets, passes or vouchers and, except as otherwise stated in these terms, do not provide refunds for unused tickets, passes or vouchers.
7. Any special offer or discounted tickets are not eligible for the pay once visit all year offer, unless stated otherwise. 
8. Annual tickets to the House, Chapel & Gardens, or Abbotsford Unlimited passes do not provide access to ticketed events. 
9. Witch Corner day tickets may be upgraded to an Abbotsford Unlimited pass on the day of the booking, at the advertised rate applicable at time of application, upon presentation of a valid day ticket.
10. Parties of 10 or more persons constitute a group. Additional products and special rates are available for group booking tickets in advance by calling 01896 752043 (Monday to Friday 9am to 5pm) or by email at groups@scottsabbotsford.co.uk.
11. Children aged 15 or under must be accompanied by an adult at all activities and organised events; during a school visit the teacher is in loco parentis. Accompanying adults are responsible for supervising the children in their care at all times.
12. All activities will remain open and events will take place whatever the weather unless weather conditions pose a health and safety risk to our visitors and staff. We will make every effort to reschedule events or refund tickets should we close for reasons of health and safety.
13. Guests are reminded that for technical, or operational reasons, some facilities may be removed or closed or entertainment cancelled and/or altered at any time. The Abbotsford Trust reserves the right to change the programme of activities and entertainment if at any time it is deemed necessary or appropriate to do so.
14. In the event of a cancellation or closure, Abbotsford accepts no responsibility for travel, accommodation and any other associated costs.
15. If you are late for or miss your allocated time-slot, we cannot guarantee that we will be able to transfer your time to an alternative slot. Refunds will not be given for late arrivals or no shows.
16. The Abbotsford Trust reserves the right, at its absolute discretion, to refuse entry or admission or to remove from Abbotsford any visitor.
17. Abbotsford accepts no responsibility for any personal property.
18. We cannot allow large bags or rucksacks into the house, café or shop. Lockers are available in the Visitor Centre, please ask a member of staff for access.
19. Photography is allowed for non-commercial private use only. Please contact media@scottsabbotsford.com for professional filming permissions.
20. As a condition of sale, visitors to the Abbotsford Estate consent to being photographed, filmed or sound recorded for use on websites, social media, promotional materials, or other public mediums, as part of the audience, or by security CCTV.
21. All prices are correct at the time of publishing. However, they are subject to change without prior notice.

Government's Great British Summer Savings Scheme 

1. The Summer Savings discount is available on all standard admission ticket types for Abbotsford purchased during the promotional period.
2. The discount is valid for online bookings only and must be booked in advance through the official Abbotsford website. Tickets purchased on arrival or through any other sales channel are not eligible.
3. The discount applies only to visits taking place within the promotional period and is subject to availability.
4. The Summer Savings discount cannot be used in conjunction with any other offer, promotion, discount, voucher, membership benefit, or concession unless otherwise stated.
5. The discount has no cash value and cannot be exchanged for cash, credit, or any alternative product or service.
6. Tickets purchased under this promotion are subject to Abbotsford's standard booking terms and conditions.
7. Abbotsford reserves the right to amend, withdraw, or extend this promotion at any time without prior notice.

Parking

1. All visitors using the public car park must have a valid ticket for the full duration of their stay.
2. Parking charges are not included in tickets to the House, Chapel, Gardens or Witch Corner, parking tickets must be purchased separately.
3. All annual parking passes are non-transferable and can only be used for the registered vehicle.
4. Your annual parking pass must be clearly displayed in your vehicle window.
   
   

Overnight Parking

      1. At least one of the party members must be aged 21 or over. (Under 18s must be accompanied by their parents or legal guardians.)
      2. Maximum of one night’s stay, with no returns for 72 hours.
      3. Don’t use generators – these can disturb wildlife and other visitors.
      4. Use your own self-contained toilet facilities inside your vehicle only. Visit CAMPA for advice on waste disposal sites in Scotland.
      5. Leave 4 metres between you and your neighbour.
      6. Don’t block any gates or trails.
      7. Park in designated parking area only.
      8. Don't start fires or use barbecues.
      9. Take all rubbish away with you.
      10. Keep noise levels down, especially between 10 pm to 7 am.
      11. Keep dogs on a lead or supervised at all times. Please pick up after your dog.
      12. No refunds/discounts for inclement weather, late arrivals or early departures.
      13. This site has no shower facilities. Onsite toilets are available during Visitor Centre opening times only.
      14. Guests are advised to bring a good quality torch with them as parts of the site are unlit.
      15. Abbotsford accepts no responsibility for any personal property.

Abbotsford reserves the right to change any of its opening hours, events or offers or restrict access at any time without notice. You are strongly advised to check the relevant details before visiting. 

We reserve the right to revise these terms and conditions from time to time at our discretion and without prior notice.
Our terms and conditions are governed by UK or English law

Updated June 2026